New features include audio alerts, alternate routes and more
Shapiro Administration continues to work to improve customer experience and make Commonwealth services more accessible
The Pennsylvania Department of Transportation (PennDOT) and Pennsylvania Turnpike Commission (PA Turnpike) today announced that 511PA – Pennsylvania’s free, statewide travel information service – has been upgraded with a new website, mobile app, and phone system. This announcement comes just days after Governor Shapiro launched a new PA.gov meet Pennsylvanians where they are online, deliver human-centered digital experiences, and make Commonwealth services easier to find.
“Each year, nearly 100 billion vehicle miles are traveled on Pennsylvania’s roads and bridges,” said PennDOT Secretary Mike Carroll. “The Shapiro Administration continues to improve Commonwealth services so they are easier to find, more accessible, and readily available. The more information we can make available to the traveling public, the better. We’re proud of these enhancements and encourage travelers to check out the improved 511PA and ‘know before they go.’”
Launched in 2009, 511PA is a statewide travel information service operated by PennDOT and PA Turnpike that helps reduce congestion and improve safety on Pennsylvania roadways. 511PA, which is free and available 24 hours a day, provides traffic delay warnings, weather forecasts, traffic speed information and access to more than 1,000 traffic cameras. 511PA is also available through a smartphone application for iPhone and Android devices, by calling 5-1-1, or by following regional X alerts. Through the “Driving Mode” feature, motorists can receive these alerts hands-free so they can focus on safely driving.
“We are committed to the safety of the 550,000 customers who choose the PA Turnpike daily and know that unforeseen incidents can happen on any road at any time,” said PA Turnpike Chief Operating Officer Craig Shuey. “We are excited that these changes to 511PA will improve the customer experience. This additional tool readily assists drivers before they get on the road with real-time information so they can stay informed with what is happening on the roadways.”
Here are some of the updates users can expect:
- The redesigned 511PA mobile app has several new features, including the ability to limit alerts to your route, a new “My Cameras” feature and the option for alternate routes.
- The updated website has been completely redesigned to be more user-friendly and includes new personalization and customization to make it even easier to access the information users most care about.
- The phone system now provides a more streamlined menu to get callers the information they need faster.
Users can also sign up for personalized travel alerts on the website. Current 511PA personal-alert subscribers need to create a new account in the updated system and set up their preferences to continue receiving alerts. A transformed 511PA app is part of the new system, so users will need to update their Apple or Android app to access the latest version.
Subscribe to PennDOT news and traffic alerts in your county at www.PennDOT.pa.gov/RegionalOffices. Find PennDOT’s planned and active construction projects at www.projects.penndot.gov.
The PA Turnpike’s mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. Find resources and planned construction projects at Traveling on the PA Turnpike | PA Turnpike.
