The Erie Metropolitan Transit Authority is seeking feedback from the community to continue improving its services with a digital survey.
The results of the current survey will allow EMTA to measure the impact their efforts for improvement have had on the community. This feedback will help guide the EMTA team in the direction they need to take moving forward.
The EMTA administered surveys in 2023 and 2024 to establish a baseline in several areas, such as the public’s satisfaction with the quality of the buses, safety, usability, marketing, and general rider information.
“Public transit has an impact on everyone in the community, weather you see it or not,” says Sarah Morrison, Director of Marketing and Public Relations at the EMTA. “We want to determine the influence EMTA has on the community at large, so it is important for as much participation in the survey as possible. We encourage everyone take the survey, even if you are not an EMTA rider.”
EMTA asks all community members to complete the short, anonymous survey by February 14th. A link to the survey can be found on the website or Facebook page. Visit ride-the-e.com for more information.
