UPDATE: JUNE 27, 2025: Erie Insurance today released an update regarding the company’s information security incident response and recovery:
We are making consistent progress toward resuming normal operations and have safely and securely reconnected key business systems and applications, including online account access for customers.
Currently, there is no evidence of ransomware and no indication of ongoing threat actor activity. We are working diligently to identify what, if any, data may have been affected during this incident. Our investigation is ongoing, and we will continue to provide updates as we have more information.
While the proactive and protective outages we initiated on June 7 disrupted and helped contain the threat, we also recognize those actions caused other operational challenges. Our recovery process—supported by some of the nation’s leading cybersecurity experts and guided by our values and founding principles—is intentional, phased and prioritized to ensure we continue to do the right thing and put service above all else.
As we continue investigating this incident and restoring full system functionality, our local agents, claims, and customer care teams continue to support our customers. Policyholders who need to initiate a claim can contact their local ERIE agent or our First Notice of Loss team at (800) 367-3743. Customer Care is also available at (800) 458-0811.
We will continue to provide updates as we have more information.
UPDATE: JUNE 17, 2025, 1:30 PM: Erie Insurance today released an update regarding the company’s ongoing network outage and information security incident response:
Our teams — partnering with leading cybersecurity experts — continue working around the clock to restore access for customers, agents and employees. Unfortunately, incidents like this are becoming increasingly sophisticated and can impact even the most well-protected organizations. Upon detecting unauthorized activity, we took immediate action to contain the issue and have since implemented additional security measures to further strengthen our systems.
At this time, we have control of our systems. We have seen no evidence of ransomware and there is no indication of ongoing threat actor activity. We take these matters very seriously and are committed to providing updates as appropriate. We encourage customers to follow best practices around personal security and notify their financial institutions of any unusual activity.
During this outage, Erie Insurance will not contact customers by phone or email to request payments. As always, do not click on any links from unknown sources or share your personal information via phone or email.
While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers. Policyholders who need to initiate a claim can contact their local agent or ERIE’s First Notice of Loss team at (800) 367-3743. Customer Care is also available at (800) 458-0811.
PREVIOUS STORY:
JUNE 11, 2025: Erie Insurance today released the following statement regarding an ongoing network outage and confirmed an information security event:
On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. We took immediate action to respond to the situation to safeguard our systems and data. Since Saturday, we have continued to take protective action for the security of our systems.
We are working with law enforcement and are conducting a comprehensive forensic analysis with the assistance of leading cybersecurity experts to gain a full understanding of this event.
The investigation into this event is ongoing. We will continue to provide updates as we have more information.
During this outage, Erie Insurance will not call or email customers to request payments. As is best practice, do not click any links from unknown sources or provide your personal information by phone or email.
While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers. Policyholders who need to initiate a claim can contact their local agent or ERIE’s First Notice of Loss team at (800) 367-3743. Customer Care is also available at (800) 458-0811.
